Hello,
Quite some time ago I found out I was in credit with my ESB supplier. They had overcharged me so I received no bills for a long time as I was in credit. I phoned up at the time and was told the bills would kick in automatically when the credit was used. The thing is, they haven't. I actually forgot about it for so long waiting for them to kick back in. The credit is definitely used up by now but I am not being billed. I do want to rectify this and pay for electric but am afraid in ending up with a massive back bill for what was not really my mistake.
Can they do this?
Quite some time ago I found out I was in credit with my ESB supplier. They had overcharged me so I received no bills for a long time as I was in credit. I phoned up at the time and was told the bills would kick in automatically when the credit was used. The thing is, they haven't. I actually forgot about it for so long waiting for them to kick back in. The credit is definitely used up by now but I am not being billed. I do want to rectify this and pay for electric but am afraid in ending up with a massive back bill for what was not really my mistake.
Can they do this?