So received the payment instruction form and when again I asked for the years impacted ( i was told in June 2010 to date) as it needs to be clear in order for ex husband to sign the forms they tell me to wait until next letter! I asked why can't I or he be told what I was told in June? Can I freely get the information from the branch manager what type of interested was charged in 2010 ... then the tune of the call changed and they can call me back tomorrow with the information. I am fuming at ebs as last week they told my ex husband I had the cheque which is totally untrue I from the first letter in June asked no cheque be sent due to the complications of my case. Sick of dealing with them at this stage and yet again being completed stressed put by them. I think the letter detailing the redress amount should have come first