Do you have to use the FSO complaint form?

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Do you have to use the FSO complaint form or can you simply state your complaint in a letter?
 
Do you have to use the FSO complaint form or can you simply state your complaint in a letter?
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If you send in a letter Fso will retain it and send out their standardized form.

The form is structured to give a general and clear template that they are used to dealing with.

Suggest get their form and then by all means put in an explanatory letter.
 
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