Hi,
While I'm all in favour of companies protecting our data I've found something odd happening with more and more companies (financial and otherwise).
When one of these companies phone me, they instigate the call but then insist on going through their security questions before proceeding with the call. They tell me that they have to do this to protect my security and yet, they are calling me on the numbers that they have previously been provided with by me.
It's one thing if I instigate the call and they want to verify who I am, but it's a bit mad that they make the call and then want me to answer sensitive questions about myself - sure it could be a senior ranking army officer from somewhere in Africa wanting to transfer $20,000,000 to me and looking for my bank transfer details, date of birth etc. for all I know.
Surely, if they call me I should have security questions set up with them for them to answer for me, so I can confirm that they are who they claim to be !
So, is the law a bit mad, the people who are trying to interpret the law, or is it just me ?
While I'm all in favour of companies protecting our data I've found something odd happening with more and more companies (financial and otherwise).
When one of these companies phone me, they instigate the call but then insist on going through their security questions before proceeding with the call. They tell me that they have to do this to protect my security and yet, they are calling me on the numbers that they have previously been provided with by me.
It's one thing if I instigate the call and they want to verify who I am, but it's a bit mad that they make the call and then want me to answer sensitive questions about myself - sure it could be a senior ranking army officer from somewhere in Africa wanting to transfer $20,000,000 to me and looking for my bank transfer details, date of birth etc. for all I know.
Surely, if they call me I should have security questions set up with them for them to answer for me, so I can confirm that they are who they claim to be !
So, is the law a bit mad, the people who are trying to interpret the law, or is it just me ?