Does anyone have any insight into the following, and in particular on whether Danske can insist on the bizarre way they do business?
I'm trying to downgrade the current account I have with them to one that just services my mortgage, to avoid any fees on the account. I've e-mailed them several times on this on their secure e-mail, and have no problem with sending them a note in the post to confirm this is what I want.
However, I'm now been told that I have to make this request on an arranged phone call that will take up to 15 minutes, and that the call has to be scheduled to a particular time as it is on a recorded line. (I can't quite believe I've just typed that last sentence).
I’ve two issues with this. Firstly, I don’t have 15 minutes of my life to devote to such a simple transaction. Secondly, I’m told one of the reasons it’s so long is so they can explain the terms and conditions. Not having these in writing strikes me as putting me at a disadvantage, unless I arrange to record the call as well.
So, can they do this, or can I insist that they’ve already had my instruction to them?
I'm trying to downgrade the current account I have with them to one that just services my mortgage, to avoid any fees on the account. I've e-mailed them several times on this on their secure e-mail, and have no problem with sending them a note in the post to confirm this is what I want.
However, I'm now been told that I have to make this request on an arranged phone call that will take up to 15 minutes, and that the call has to be scheduled to a particular time as it is on a recorded line. (I can't quite believe I've just typed that last sentence).
I’ve two issues with this. Firstly, I don’t have 15 minutes of my life to devote to such a simple transaction. Secondly, I’m told one of the reasons it’s so long is so they can explain the terms and conditions. Not having these in writing strikes me as putting me at a disadvantage, unless I arrange to record the call as well.
So, can they do this, or can I insist that they’ve already had my instruction to them?