I have to say that this is not my experience. I got a refund of €1150 on their 3 year extended care warranty policy for a 2 year 10 month old laptop which was intermittently faulty (and unable to start). This allowed me to get a brand new laptop for about €200.tonka said:Dixons and Currys customer care is awful . NEVER buy an extended warranty off them as it is merely expensive toilet paper.