P
pmac
Guest
Hi all,
just wondering what people's opinions are in relation to a complaint that I'm thinking about making.
I got a mortgage in September 2006 and went fixed for 3 years. In the summer of 2009 I contacted my bank with a view of going onto a new fixed rate in September 2009 when my current fixed rate was due to end. They said they couldn't say what the interest rate would be come September - fair enough. So i asked them to send me details near the time.
Come September 2009 I was informed that I was automatically going on to a variable rate - no mention of fixed. I contacted them and asked about a fixed rate. They said they would look into it and send out details.
They didn't send anything out so I contacted them again - similar conversation as before resulting in me requesting them to send me out details in relation to going fixed.
I never received anything - and of course now they have stopped doing fixed rate and I'm stuck on variable which is only going to go up.
Has anyone had a similar experience?
Is a complaint worth pursuing?
just wondering what people's opinions are in relation to a complaint that I'm thinking about making.
I got a mortgage in September 2006 and went fixed for 3 years. In the summer of 2009 I contacted my bank with a view of going onto a new fixed rate in September 2009 when my current fixed rate was due to end. They said they couldn't say what the interest rate would be come September - fair enough. So i asked them to send me details near the time.
Come September 2009 I was informed that I was automatically going on to a variable rate - no mention of fixed. I contacted them and asked about a fixed rate. They said they would look into it and send out details.
They didn't send anything out so I contacted them again - similar conversation as before resulting in me requesting them to send me out details in relation to going fixed.
I never received anything - and of course now they have stopped doing fixed rate and I'm stuck on variable which is only going to go up.
Has anyone had a similar experience?
Is a complaint worth pursuing?