We recently returned a child benefit compliance form to the relevant Department in Donegal.
The following month there was no Childrens Allowance payment. Having made a phone call I was told no form had been received and that our payment was to be suspended.
I was told to obtain a copy of letter from childs national school, bills, payslips to prove residency etc and forward them again to the relevant section. All done/posted. No problem.
We have since been told that the payment 'might not be backdated'. We have not received payment since July. We are extremely organised in terms of returning forms etc, I am 100% certain the original form was returned in good time. In fact I remember posting it.
Should I just hope for the best or are Child Benefit Section legally obliged to do anything? If residency etc has been established on what grounds can they refuse payment?
Many thanks
The following month there was no Childrens Allowance payment. Having made a phone call I was told no form had been received and that our payment was to be suspended.
I was told to obtain a copy of letter from childs national school, bills, payslips to prove residency etc and forward them again to the relevant section. All done/posted. No problem.
We have since been told that the payment 'might not be backdated'. We have not received payment since July. We are extremely organised in terms of returning forms etc, I am 100% certain the original form was returned in good time. In fact I remember posting it.
Should I just hope for the best or are Child Benefit Section legally obliged to do anything? If residency etc has been established on what grounds can they refuse payment?
Many thanks