hi all,
first off apologies if i'm in the wrong thread, mods please move as you see fit.
so i am waiting for a refund from ryanair for a flight that has been cancelled, we were due to fly the weekend just gone.
As soon as the travel restrictions were put in place i applied for a refund via the third party company i had booked through, ESKY.
they contacted me saying they acknowledge my application and they have contacted ryanair for a refund.
After a few weeks i contacted them again and they said they are still waiting to hear from ryanair and the whole thing was delayed due to the amount of refunds that have to be processed etc.
I have now heard ryanair are giving credit or vouchers instead of cash refunds.
I contacted PTSB to request a chargeback on my visa debit, to which i was told all chargeback facilities have been suspended since the government enacted emergency covid 19 legislation and that this is an EU wide reaction to covid 19.
Has anyone come across this?
Its grossly unfair that big business is getting looked after here, as opposed to the consumer, if this is the case, i mean what is the point of the chargeback and consumer rights if they can be overridden at the drop of a hat?
first off apologies if i'm in the wrong thread, mods please move as you see fit.
so i am waiting for a refund from ryanair for a flight that has been cancelled, we were due to fly the weekend just gone.
As soon as the travel restrictions were put in place i applied for a refund via the third party company i had booked through, ESKY.
they contacted me saying they acknowledge my application and they have contacted ryanair for a refund.
After a few weeks i contacted them again and they said they are still waiting to hear from ryanair and the whole thing was delayed due to the amount of refunds that have to be processed etc.
I have now heard ryanair are giving credit or vouchers instead of cash refunds.
I contacted PTSB to request a chargeback on my visa debit, to which i was told all chargeback facilities have been suspended since the government enacted emergency covid 19 legislation and that this is an EU wide reaction to covid 19.
Has anyone come across this?
Its grossly unfair that big business is getting looked after here, as opposed to the consumer, if this is the case, i mean what is the point of the chargeback and consumer rights if they can be overridden at the drop of a hat?