thumbelina
Registered User
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Could anybody advice on the best steps to take when there is a dispute in the amount that an insurance company is offering to settle a claim.
Brief background:
* Car is a taxi
* Car next to taxi was burnt out (random vandals around Halloween), fire spread to taxi and it is a write-off
* Car was purchased 1 year ago for €18k
* Current cost price of equivalent car is around €16k, three equivalent cars priced in garages around the country and proof provided to insurer
* Insurance company are offering €11k on the basis that 'it is a taxi and you always loose money putting a roof sign on it'
Fairly massive difference between the cost to replace the car and what is being offered. Insurance company have said this is the 'final offer'. Even if we allowed €2k as a drop in value for the car being a taxi we are still down €3k.
Few basic questions:
Thanks for any advice.
Brief background:
* Car is a taxi
* Car next to taxi was burnt out (random vandals around Halloween), fire spread to taxi and it is a write-off
* Car was purchased 1 year ago for €18k
* Current cost price of equivalent car is around €16k, three equivalent cars priced in garages around the country and proof provided to insurer
* Insurance company are offering €11k on the basis that 'it is a taxi and you always loose money putting a roof sign on it'
Fairly massive difference between the cost to replace the car and what is being offered. Insurance company have said this is the 'final offer'. Even if we allowed €2k as a drop in value for the car being a taxi we are still down €3k.
Few basic questions:
- are we looking at things the wrong way by expecting the insurance to pay us the market value required to replace the car, if so they should be paying €15k - €16k
- is the fact that the car was a taxi relevant for the amount it costs to replace it
- if we put our complaint in writing to the company and it goes no further - where next, is it the financial services regulator or the ombudsman?
Thanks for any advice.