I called yesterday too and was told that I should have already received my redress pack and that it was sent "some time ago". I haven't, received it so I've asked them to resend it.
I also got a letter from them in response to a letter I had sent them pre-empting my redress where they referred to contacting the Independent Secretariat if I wanted to appeal my redress/compensation. They noted it was an entirely separate body to Bank of Ireland.
I also got a letter from them in response to a letter I had sent them pre-empting my redress where they referred to contacting the Independent Secretariat if I wanted to appeal my redress/compensation. They noted it was an entirely separate body to Bank of Ireland.