T
tyres
Guest
Looking for some advice on what options are available to me with regards the following.
While travelling in Italy in late Oct last year I made a withdrawal from a Italian Bank branch ATM for €250. I recieved a reciept but no cash. The following morning I called into branch to query the withdrawal. The bank officials in the branch were of no help as none of them had could speak fluent English. After much time spent trying to explain the situation, I left the branch with an acknowledgement from the person I was dealing with that I had not recieved the money. They had said that there were numerous transactions that weekend that were being queried. He said it would take a couple of weeks to rectify the transaction and to get in touch with my own bank at home (AIB). The acknowledgement I recieved is on headed paper, stamped, signed and dated by the Italian Bank Official also.
I returned home and went into branch in AIB branch in Kildare to report situation. This time I was told that it could take up to 2 months or so to rectify the transaction, I was then asked to fill in ATM Claim Dispute form which I did and was then told form would be put in internal mail and sent to my own branch in Galway. I still have the original ATM Claim Dispute form which is stamped and dated.
Two months then past and I had heard nothing from AIB so I rang them. They then told me that no form had been recieved and that they knew nothing of this dispute and neither did Head Office in Dublin. The bank official then took the details again and said she would process it and that it would take upto 2 months again. On 4th of March I rang them again to be told that no decision had been reached.
Yesterday, I recieved a call to tell me that the Italian bank has refused to settle the dispute by claiming that ATM was balanced and correct. Bank Official has now asked to see letter I recieved from Italian bank which acknowledged that I didn't recieve the money, which will be delivered to them today. She dosen't appear to sound too hopeful that I will be reimbursed my money.
Any ideas as to what my next course of action is here....do I pursue the Italian bank in question? Are AIB to blame for delaying the process by 2 months because of their crap internal post?
Really frustrated as you can imagine and would love to hear your thoughts and suggestions......
Tyres
While travelling in Italy in late Oct last year I made a withdrawal from a Italian Bank branch ATM for €250. I recieved a reciept but no cash. The following morning I called into branch to query the withdrawal. The bank officials in the branch were of no help as none of them had could speak fluent English. After much time spent trying to explain the situation, I left the branch with an acknowledgement from the person I was dealing with that I had not recieved the money. They had said that there were numerous transactions that weekend that were being queried. He said it would take a couple of weeks to rectify the transaction and to get in touch with my own bank at home (AIB). The acknowledgement I recieved is on headed paper, stamped, signed and dated by the Italian Bank Official also.
I returned home and went into branch in AIB branch in Kildare to report situation. This time I was told that it could take up to 2 months or so to rectify the transaction, I was then asked to fill in ATM Claim Dispute form which I did and was then told form would be put in internal mail and sent to my own branch in Galway. I still have the original ATM Claim Dispute form which is stamped and dated.
Two months then past and I had heard nothing from AIB so I rang them. They then told me that no form had been recieved and that they knew nothing of this dispute and neither did Head Office in Dublin. The bank official then took the details again and said she would process it and that it would take upto 2 months again. On 4th of March I rang them again to be told that no decision had been reached.
Yesterday, I recieved a call to tell me that the Italian bank has refused to settle the dispute by claiming that ATM was balanced and correct. Bank Official has now asked to see letter I recieved from Italian bank which acknowledged that I didn't recieve the money, which will be delivered to them today. She dosen't appear to sound too hopeful that I will be reimbursed my money.
Any ideas as to what my next course of action is here....do I pursue the Italian bank in question? Are AIB to blame for delaying the process by 2 months because of their crap internal post?
Really frustrated as you can imagine and would love to hear your thoughts and suggestions......
Tyres