I have both phone and broadband service from Perlico. I honestly cannot fault their phone service, though it is interesting to point out that the package I'm on, which is Free Talk Anytime and applies to all landline numbers in the 32 counties, doesn't apply to the perlico customer support numbers, or any 1850 numbers, for that matter, so expect to be charged extra for those.
The reason I know about this is because of their broadband service, and the number of times I've had to ring them about my connection being started. I was promised that there would be no break in service between that given by my old provider, Eircom, and Perlico's. Indeed, I was categoircally promised repeatedly that not only would it not happen, but that it could not happen. All of which turned out to be false as they managed to contact Eircom and arrange for my disconnection from their service, without ever arranging my new connection, or the router to be sent out to me, or even the Username and the Password to be generated. I did make a formal complaint to them, which they informed me would take no more than 10 working days and they would get back to me. However it's now been 43 working days, and still no reply to my complaint of being promised no break in service, even though I've rung up again to check and was promised a call back that same day, or the next day at the very latest.
They managed to arrange my disconnection for a Friday evening, without arranging for my connection as I said, but the whole matter could have been resolved much more easily than it was but for 2 reasons. 1. Perlico's broadband department doesn't work over the weekend. and 2. Even when it is manned - I'm told that it doesn't have a telephone!!! I'm not kidding. I've been informed that the only contact that there can be with Perlico's broadband department, who are responsible for generating the Usernames and Passwords, is via email from the other Perlico departments such as customer support.
As it happened, when I was eventually given my Username and Password from the Customer Service department, I was given it wrongly and so that didn't work either, or course, so at my next call I was advised to speak to their Broadband Technical Support department, which isn't really theirs as they have it outsourced. They tried their best to be helpful and emailed the Perlico Broadband department, but knowing that it would take 24 hours at least to get any reply from that, they advised me to contact Customer Support again and get from them a Temporary Username and Password, and made a note in my account accordingly. However, when I did so, Customer Support checked and said that they cannot do that.
The main problem as I can see it with Perlico's Broadband Service is that a lot, if not most of their staff don't understand their service. The main problem is one of training.
My broadband is working fine, though I have to admit that it's not quite as fast as when I was with Eircom, tough technically it should be exactly the same. My download limit is 6GB a month and there is a link on their home page, after you login, that you can go and check your usage so far, though, oddly, the usage there is listed in bytes, and not in GB. For anyone wondering the conversion, divide by 1,000,000,000 to get the GB amount.
I do intend to follow up on my complaint to them, despite the fact that they refuse to address it. I also intend to insist on a credit of the phone charges I incurred contacting them, because of their false promises. I'll let you know how I get on.
For anyone thinking of signing with them - don't believe anything they say except it's in writing, and get a copy of that to prove your case.