That makes sense matan. We were due our money last friday 14th but we had mortgages coming out 17th and 19th. Rang today very irate and told them i was not hanging up on till i got an answer. Resulted in getting compensation paid in today and redress will be in 2-3 days they said. Absolute disgrace of a bank in my opinion. I was on the phone for over an hour. Could they not have explained that about the mortgage accounts process to eliminate further stress.