1) Complaint lodged with the Ombudsman - September 2018
2) Date when put on hold: The complaint has never formally been put on hold. It is still open and we have not actively pursued it.
3) Stage reached when put on hold: Mediation had begun in December 2019 and concluded with AIB offering €500 for ‘distress’ caused January 2020. We did not accept that offer and were advised they wanted lthe case on hold pending further developments in the other cases similar to ours. We were aware at that stage that something may be in the offing and were happy to wait and see.
4) Progress since then: 2 sets of various letters from FSPO enclosing correspondence from AIB in relation to compensation following FSPO’s ruling in the ‘Karen Case’ . We have not closed our case and it still open nor have we been requested to close the case.
We have not received this recent letter from the Ombudsman, we are unsure what we should do at this point.
2) Date when put on hold: The complaint has never formally been put on hold. It is still open and we have not actively pursued it.
3) Stage reached when put on hold: Mediation had begun in December 2019 and concluded with AIB offering €500 for ‘distress’ caused January 2020. We did not accept that offer and were advised they wanted lthe case on hold pending further developments in the other cases similar to ours. We were aware at that stage that something may be in the offing and were happy to wait and see.
4) Progress since then: 2 sets of various letters from FSPO enclosing correspondence from AIB in relation to compensation following FSPO’s ruling in the ‘Karen Case’ . We have not closed our case and it still open nor have we been requested to close the case.
We have not received this recent letter from the Ombudsman, we are unsure what we should do at this point.
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