Tigger-Tigger
Registered User
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- 10
We were impacted under TME and awarded redress and compensation. We appealed a few issues to the the Independent Appeals panel and the outcome a few weeks ago was "Partially Successful" and awarded a small sum in additional compensation for stress/upset. We would like to be paid the additional compensation sum as we feel deserving of it but want to go to the Ombudsman's office to fight the issues that were not successful in our appeal.
Question: Are we entitled to the additional compensation sum if we tick that we are NOT accepting the Panels decision on the acceptance form and go to the Ombudsman. Our lenders terms of reference in the original appeal pack state "you can still refer your complaint even if you have not brought and appeal, as well as if you are dissatisfied with the outcome of an appeal"
Question: Are we entitled to the additional compensation sum if we tick that we are NOT accepting the Panels decision on the acceptance form and go to the Ombudsman. Our lenders terms of reference in the original appeal pack state "you can still refer your complaint even if you have not brought and appeal, as well as if you are dissatisfied with the outcome of an appeal"