My case was frozen by the FSO to into the review, Ulster Bank will not confirm if my case is impacted or not. I can only presume the consider it not impacted due the zero communication from them. Of course until they tell me I am not impacted I cannot reopen the case with the ombudsman. It is absolutely disgusting what the banks are doing. They could have told me a year ago if i was not impacted and I could have gone back to the Ombudsman. I have wasted so much time complaining to Ulster Bank, another call this morning from a number that rings once and hangs up straight away ( a google search shows it's Ulster Bank relationship manager ) so they can put on record that they tried to call me back. Really, really sick of it all at this stage.