Having read the other replies in this forum regarding IBAN errors I would really appreciate any advise on the following and also encourage others to be aware of what can happen:
I made an online transfer of money from a large Irish bank to an UK bank account. I entered all the information correctly such as name of benificairy, address, sort code etc but the Iban number was entered incorrectly. The money was transfered to this IBAN number. (it was somebodies actual account in that branch, a large corporate customer). So that account now has the money and I cant get it back. I quote the following from an email my bank sent me (I removed dates):
"Our payment screen cannot match the bene name field to the IBAN field - when the transfer reaches the destination bank it would be upto them to cross check this information before crediting their customer.
We raised a query with the beneficiary bank on xxxxxx and they requested the customer who had the funds to return them. As per procedure they requested this numerous times with no response.
As per email dated xxxxxx we cannot get involved in a debit authority case".
My Irish banks online "customer care" team say they cant help me since the IBAN was validated. The benificaries bank (another large bank chain in the UK) say they cant deal with such confidential account matters and that I must ask my bank to correspond directly with them.
I assumed that while I was entering all the benificiaries details they would be cross checked to ensure that the money went to the correct account but no. All that is checked is the IBAN number and if thats valid the money goes there.
This is a real and certain error in the online banking system.
Does anyone have an experience of how I might get my money back?
And for everyone who uses online banking be very very aware of getting the IBAN correct.
Any help will be really appreciated.
I made an online transfer of money from a large Irish bank to an UK bank account. I entered all the information correctly such as name of benificairy, address, sort code etc but the Iban number was entered incorrectly. The money was transfered to this IBAN number. (it was somebodies actual account in that branch, a large corporate customer). So that account now has the money and I cant get it back. I quote the following from an email my bank sent me (I removed dates):
"Our payment screen cannot match the bene name field to the IBAN field - when the transfer reaches the destination bank it would be upto them to cross check this information before crediting their customer.
We raised a query with the beneficiary bank on xxxxxx and they requested the customer who had the funds to return them. As per procedure they requested this numerous times with no response.
As per email dated xxxxxx we cannot get involved in a debit authority case".
My Irish banks online "customer care" team say they cant help me since the IBAN was validated. The benificaries bank (another large bank chain in the UK) say they cant deal with such confidential account matters and that I must ask my bank to correspond directly with them.
I assumed that while I was entering all the benificiaries details they would be cross checked to ensure that the money went to the correct account but no. All that is checked is the IBAN number and if thats valid the money goes there.
This is a real and certain error in the online banking system.
Does anyone have an experience of how I might get my money back?
And for everyone who uses online banking be very very aware of getting the IBAN correct.
Any help will be really appreciated.