Reid Furniture:opinions re price, product quality, delivery, after sales service etc.

D

dino

Registered User
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Hi,
I've been looking at Reid Furnitures website and the prices look good for decent leather suites. I'm planning on visiting their shop at the weekend. Has anyone had any experience dealing with them? Are their suites good? Is their a very long delivery like many furniture shops?
 
Re: Reid Furniture

They sell some really nice stuff in there we bought a 3+2+1 from them and were given a delivery time frame of 6 months that didn't bother me as I was renovating the house but sure enough nearly to the day of 6 months time I got a call that it was being delivered next day.
I have heard some horror stories however like people getting the wrong suites and in some cases 12 months later no suite delivered :rolleyes:
The sales staff are really good don't buy the accidental damage insurance they will try to sell you they make it sound great but it's a terrible policy not very good value for money.
Overall I didn't have a bad expierance with them and am very happy with my comfy leather suite.

[broken link removed]


[broken link removed]

Good Luck ;)
 
Re: Reid Furniture

Quality is pretty good but haven't found their sales staff that good (Naas Road branch). They sell Natuzzi if you can afford that. Beautiful quality suites.....I see on the tv that Land of Leather have some kind of promotion on at the moment. Bought a suite from them recently...Cream leather corner suite. It was just over 1K and for that money (I thought it was pretty cheap)..I'm happy with the quality...didn't buy the insurance policy thing they offered either....
 
Re: Reid Furniture

Have just recently received my "Cuba" sofa. It is absolute luxury. Cost about €2500 + €75 delivery. Had to wait 14 weeks for delivery. Only problem is because i am abroad my partner had to take a day off work to wait for delivery, they could not specify what time of day - "Ah, sure could be early in the morning, or late in the evening". Not very helpful at all. A couple of days before they deliver they text you to tell you when it will be delivered and give you a number to call to arrange for a different date if the one given did not suit. When my partner rang up they were not helpful at all and were not happy when she suggested a different day.
I mean, why send this text in the first place??? They then suggested picking it up ourselves from the depot in limerick. I think its appalling to have to pay for delivery after spending so much on albeit a gorgeous suite.
 
Re: Reid Furniture

Got a 3+2 off them about 1 year ago and at the time thought they were pricely at over 2k, however, the quality is absolutely second to none and I have no regrets whatsoever. Would reccommend them highly. Forget about the ridiculous insurance, as mentioned in the previous posts
 
Re: Reid Furniture

While happy with my suite, i too had problems when it came to delivery.
- Suite arrived a few weeks late
- Refused to carry the 3 seater upstairs even though i had told them up front that i lived in an upstairs apartment without a lift.

Ended up demanding a refund on the delivery charge.
 
Re: Reid Furniture

Was very happy with them - got lovely leather suite, delivery time as expected. People who delivered suite damaged newly decorated walls. Mainly superficial - e.g. murky handprints. Still irritating though as I had just had only put up lining paper and painted the week before.
 
Re: Reid Furniture

Ciaran said:
Was very happy with them - got lovely leather suite, delivery time as expected. People who delivered suite damaged newly decorated walls. Mainly superficial - e.g. murky handprints. Still irritating though as I had just had only put up lining paper and painted the week before.
Click to expand...

In relation to damage upon delivery I forgot to mention that the delivery men put a nice lovely scratch on my new wooden floor when they set down the two seater they slid it back against the wall the problem with this was that the legs of the couch were not attached at that stage and were contained in a zip pouch under the couch so once they put the suite on the floor and slid it the zips left a nice mark, I didn't see this when they were there if I had I would have made an issue of it.
They get you to sign a receipt docket upon delivery to say that the suite was delivered in perfect condition. If I had seen them damaging my floor I would have written this on the docket and went back to their company to be compensated accordingly.
You have been warned.

Good Luck ;)
 
Re: Reid Furniture

I got a suite from Reids, good price & quality. About three months later noticed that my new wooden floor had deep scratch due to screw holding one of the seat feet in place was sticking out. Too be fair to Reid, after some debate they paid for repair to floor.... so reasonable aftersales. Would buy from Reids again.
 
Re: Reid Furniture

ssnrcs said:
I got a suite from Reids, good price & quality. About three months later noticed that my new wooden floor had deep scratch due to screw holding one of the seat feet in place was sticking out. Too be fair to Reid, after some debate they paid for repair to floor.... so reasonable aftersales. Would buy from Reids again.
Click to expand...

Now I know I should have made an issue of it, ah well too late now but at least others who read this will know what to watch out for and that if it happens to them then they are not the only ones and can seek compensation.

Good Luck ;)
 
Re: Reid Furniture

Sister purchased off Reids in Blanchardstown 12 months ago. Product looked good in showroom but was Chinese made and has not worn well. Leather quality of these suites is poor compared to the real stuff.
 
Re: Reid Furniture

On a different note, I've been having a nightmare trying to get through to their Naas Road store, who seem to be persistently ignoring their phones. I am expecting (just two weeks late) delivery of a 3+2 leather suite and can't get through to arrange delivery or pay.

If anyone else is trying to get info though - their Head Office no is 048 907 83700. I was kindly given this by the Stillorgan Rd store as it's not available on their web site! (And they are blooming nice in the HO too.)
 
Re: Reid Furniture

most suites are coming in from china.thats why they are so cheap.
if you are going to buy a 3+2 suite with 4 recliners built in,they will use
the cheapest leather and cheapest labour. they cost around 550euro
to buy in and sell for 999.
to buy the same suite from italy made with good leather, good mechanisms and more specialised labour costs around 1000 and sell
for 1600 to 2000e,depending on the shop you buy it in.
the 999 specials really are crap,avoid like the plague.
a small independant shop would give a better service.
buying a leather suite is so dodgy because there is no brand names
that are well known.you really have to trust the people
that are selling it to you.
brands like decoro are italian owned but they they have relocated
to china so basically you think you are buying italian quality.
but your not.
the shop around the corner maybe 2 or 3 hundred dearer,but its so hard to compare.
 
Re: Reid Furniture

My wife and I had a nightmare with the Naas Road branch last year. We were informed at the time that the suite we liked could be changed if we found that it didn't fit into the house or if we were a little unsure about it. Anyhow when it arrived it didnt fit and the delivery men just left the suite outside the house. They said they only had to deliver to the house and were not obliged to actually put it into the house. We eventually got it back to them...of course they refused to give us any money, even if they sold it on themselves.
They denied any of their sales people saying that we could have had it changed if it didnt fit and pretty much called us liars. We wrote to Scotland where they're head branch was. They said they wish they could help us but the Irish branches have thir own policies....needless to say the Irish branch weren't budging although they did send us a letter of in the lines of tough ****. Needless to say we went on the seek advice from the consumer complaints bureau. They informed us that they've recieved complaints about their service before but there isn't much we could have done as it's all written in the small prin of the contract....regardless of what the salesman says!
As angry as I am with them.....I can say they're furniture is lovely....just pray that if you do buy from them, nothing goes wrong as they won't care...and don't believe what their sales people say.
 
Re: Reid Furniture

I've given up on reids because of the long delivery times. I generally found the staff unhelpful so I've decided to look at local shops because many of them carry a stock of suits for immediate delivery. I've found a nice sofa made by Italsofa. Apparaetly they are made by Natuzzi? Anyone have any experience with Italsofa.
 
Re: Reid Furniture

I've found a nice sofa made by Italsofa. Apparaetly they are made by Natuzzi?
Click to expand...

This [broken link removed] confirms that you are correct.

Marion
 
Re: Reid Furniture

Last September I ordered a leather suite from Reid Furniture. I was told that it would be delivered mid November. In the second week of November I called them about the suite and they told me it would be after Christmas before it would be delivered. I informed the girl on the phone that the docket said pre Xmas. She then got snotty with me and told me the sales person would call me on Tuesday (This was Friday)

Tuesday came and went with no phone call from Reid’s. I then called out to them the following Monday. I spoke to the sales person that sold me the sofa and he denied that he said it would be November. I then showed him the docket with Pre Xmas on it and he started to stutter and mumble. He then said he would call me the following Sunday. Again there was no phone call so I called out to then yet again on Monday only to find that the store was closed down for 2 days of filming.

I confronted the person at the door and asked for a representative from Reid’s to come out and speak to me. He told me there was no one I could talk to and I should come back Wednesday. After a bitter row I then pulled my car across the doors and told them they where not filming nothing until I get my money J

Surprise, surprise out comes the sales manager who asked me to move my car. I told him I can’t as I think it has broken down and it might be left there all day. He gave me a full refund there and then. All of a sudden my car was working again and I drove off. Strange that J

While I was standing there another chap walked up and said he was waiting for a sofa from early June. He was refunded as well.

The moral of the story is quite simple. If you think Reid Furniture will have your sofa before Christmas then good luck to you.
 
Re: Reid Furniture

Bought a leather sofa from them about 6 months ago in Galway.
When it arrived it was double/triple wrapped in plastic and looked brand new.

After removing the protective plastic wrapping we discovered some coins, a hair pin, and biscuit crumbs down the sides of the sofa.

Rang Reids who swore blind it was brand new and never used.

After much haggling we got a good discount 'cos it was more hassle than it as worth for us to sent it back and they alos threw in the insurance cover.
Not sure if I'ld buy from them again but quality of leather is fine.
 
Re: Reid Furniture

I bought a Natuzzi leather suite a few years back in October - paying a 20% deposit, they rang me a few weeks later to charge the remaining 80% as the suite was arriving.
They finally rang me in Febuary to deliver, way outside the 4-6 weeks they were originally quoting. The delivery guys, who were helpful, thought I was one of the people who had bought it in the January sales. I wouldn't use them again, I really needed that suite as I had only kitchen chairs for four months, but then again I've gone off leather suites anyway!
 
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