It has nothing to do with a mortgage.Does the finance loss relate to the mortgage provider or the solicitor?
You might have a case with the mortgage provider, if possible via the Financial Services Ombudsman.
It's hard to advise when you are being to cryptic.
I am aware this is a public forum and posting some information may not be in my best interests.
Their practice was falling apart, and they had been bankrupted or were close to that. They needed money to keep the business going so the duty care to me went out the window to get cash. It also transpired there were addiction issues and these were clouding their judgement in a significant way. Their fee was deducted from the client cheque without any discussion or agreement on fees. I understand they are prohibited from doing this and that is where I first became aware that all was not right. Via the law society I became aware that at the time I was being bullied/primed into settling, my case had been struck out for want of prosecution. The solicitor never communicated this to me. It's quite possible they agreed a compromised settlement to get paid. They were at that stage on the back foot Its impossible to know and some of the explanations given were bizarre.
The sanction may be good for others to be aware but it's not right that a regulated professional can get away with this.