Ulster Bank staff told us too...and now claims that we must be fooling ourselves.
Delighted to see this issue being discussed!
Our mortgage (and a top-up loan) transferred from First Active to Ulster Bank, and when our top-up fixed rate expired, it went to a tracker rate. We received the usual document, that said sign this for another fixed rate or just do nothing to have the tracker rate start. We were told that this was an offer from Ulster Bank, only available to First Active mortgage holders etc. Delighted we were! With 12 months for our mortgage to come off the fixed, we rang and confirmed with Ulster Bank staff, a few times, that this one would also revert to a tracker (since it was a first active loan), with personal comments from them like 'you are very lucky, protect this incentive, etc' and also had them calculate what our mortgage would be coming down to once the tracker kicked in. Well, it is now 12 months later and everyone at Ulster Bank seems to have amnesia about the whole tracker rate incentive.
With 400,000 First Active customers transferred over, and I can see in this post that someone had one loan go to tracker and the other did not (much like our current situation), wondering if anyone has followed this up and gotten any success?
The current email response to us from Ulster Bank was 'telephony made a mistake' AND 'if you can find paperwork then we will believe you'. For us, we sat down with three different staff, and all this was confirmed to us- over a year ago- and every time we queried it, the tracker rate was confirmed to be the outcome. Considering for our top-up loan tracker rate, there was no signing of anything, it just happened (we were told again, this was only available to First Active customers).
For ourselves, we will continue to query the issue, but if there is someone out there who has gone through this and prevailed? For a bank to magically claim that is has no idea what we are talking about- when we have a top-up loan that did just that, that over 12 months the story was tracker, tracker, tracker- lucky you! when we sat down with staff, even writing down the calculations for us etc. Odd, it is all very odd!
Any ideas, thoughts, previous experience with this issue would be grately appreciated. We are hopeful it will be put right!
Hi I'm in the same situation have you received any letter from UB yet following the CB investigation?