GabbyTheKing
Registered User
- Messages
- 54
This is what you should insist on.HOWEVER, as your contract is with Smyths and not Microsoft, it is up to THEM to deal with your repair not you and I would be most insistent on this point.
While that may be interesting information, it is not really relevant though. The Smyths' customer shouldn't care less where Microsoft are as it is Smyths' problem, not theirs.Microsoft have a team based in Ireland (at least they used to be) that handle Xbox returns.
Do not follow the shop's advice on contacting Microsoft directly, as this absolves the shop of their responsibilities and may weaken your case in the event Microsoft do not resolve the issue fully.
Merely contacting Microsoft will not absolve Smyths of their obligations. I wonder if the OP would be happy if Microsoft offered a replacement? Or only if Smyths offered a replacement.
Microsoft honour the initial warranty. If you buy a new xbox and have a two year warranty (for example - I know it could be longer) and something happens that xbox after six months and you return it to Microsoft you could end up with;
Smyths are just going to return it to Microsoft anyway and it will take longer. The only benefit of going back to Smyth's is if the OP wants a refund and nothing else.
- A refurbished year old xbox with 18 months warranty left
- A brand new xbox with 18 months warranty left
- A refurbished month old xbox where a €5 part has been replaced with 18 months warranty left
Manufacturing Faults
If you believe your product has a fault, then you can return this within a reasonable timeframe to your local store with your Smyths Toys receipt, where an assistant will be happy to inspect and, once the item is deemed to have a genuine manufacturing fault, offer a repair or replacement. If the fault present is deemed to be a non-manufacturing fault (due to accidental damage or mis-use) then we are unable offer you with a replacement or a refund.
OP is entitled to a repair or replacement under those terms which is exactly the same as what Microsoft will give.
Boycott Smyths and other outlets who refuse to recognise their obligations to consumers under law hereBottom line: don't buy tech from toyshops.
Smyths are 100% Irish. Also family owned and headquartered in Galway.Boycott Smyths and other outlets who refuse to recognise their obligations to consumers under law here (Smyths, Ken Blacks and possibly more are trading names for the same UK-based company)
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?