The fact that the owner doesn't know the admin password just sent all my red flags up.
If it was a real deal, the administrator password would be available.
Why don' they have it, exactly? And don't mention the "deal".
ONQ
re-install windows......
<snip>
...so check that the BIOS is using the HDD as the boot device, and check that the HDD is alive.
Repair needed password, spoke to person who installed it but they had no idea what it was. Friends calling in a friendly pc repair guy tomorrow.
Thanks for all your help anyway
I failed to get it sorted, really wanted to avoid re-installing Windows. As suspected, no back ups in place, these people are sporadic pc users so wouldn't have even known to do this, at the same time things like iTunes library and photos would be a pain to lose hence my reluctance to just re-install.
Repair needed password, spoke to person who installed it but they had no idea what it was. Friends calling in a friendly pc repair guy tomorrow.
Thanks for all your help anyway
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