I'm trying to pay the property tax for my mother in law who is in her late 80's. I logged in and I find that I cannot use the details provided on the letter without her PPSN, which no doubt she has no idea about.
I spoke to the helpline who confirmed it is necessary; but could not explain why, other than it is required. They did tell me where to find it though.
I now need to make her aware that I'm paying it which will worry her, as she will want to pay it back when she can't afford to.
Why when I have the property ID and pin and I'm happy to pay on her behalf do I need a PPSN?
I spoke to the helpline who confirmed it is necessary; but could not explain why, other than it is required. They did tell me where to find it though.
I now need to make her aware that I'm paying it which will worry her, as she will want to pay it back when she can't afford to.
Why when I have the property ID and pin and I'm happy to pay on her behalf do I need a PPSN?