I don't when you were young but they definitely screwed people on fees/surcharges in previous years too. l remember as a young bank employee who knew how to read a bank statement at that stage meeting the manager of my Dad's bank to query his business loan and current account statements after my mother died suddenly quite young as the business was not in the best shape and neither was my father.. Even I could tell at that stage he was being fleeced with extra charges etc but I got nowhere.
Years later it came to light that there was indeed irregularities with surcharges in particular going on at that bank, this would have happened in mid 80s but of course at that stage we had long since left that bank and had no paper trail. I can't remember the exact details of what was being done wrong etc but there was definitely shenanigans back years ago too!