Better late than never. I've done this a few times i.e. cancelled and signed up as a new customer to get a better deal. Every time so far I was able to sign up as a new customer as soon as the old account was closed and the final bill issued at the end of the contract period or 30 day notice period. At most I had a few days downtime during which I used alternative arrangements (usually a 4G router and 48 SIM). I'll probably be doing it again in a few months given that fibre services are STILL not available in my area (c. 3km from the Spire!) so Virgin is still the only realistic option.@ClubMan You may be able to advise about the above as I think you mentioned that you had done this in the past and there was no delay about signing up again?
It's not. You can sign up as a new customer the day after your account has been closed and the final bill issued.VM require a month's notice to cancel (they told me this on the phone just now). Not sure when the service is shut down. I don't know how long you have to leave it to be considered a new customer, but I'd imagine it's a reasonably lengthy time for the system to work (for them).
Maybe more people are doing it these days or you just got a picky agent but I've never experienced such hesitancy on their part before. In fact it was a customer agent who clarified to me that I could sign up as a new customer the day after closing my previous account. Another option is to alternate between your name in English and Irish and tell them you don't know who the other guy/gal is if they try to play silly games.I cancelled Virgin Media recently. Gave 30 days notice. Was paying 70e/mt. The day after it ceased, I phoned then and resigned up. 39e/mt. They were a bit uppity about me doing it but the person 'checked with their supervisor' and allowed me to sign up again. I had to wait for them to send a new modem (I offered to keep the old one). That took a few days. I had to send the old one back. I was without broadband for about 5 days. I am ok with that for saving 372e. I just used my phone as a hotspot for the few days.
I'm surprised that this worked. It did in the past but then, a few years ago, they changed their terms and conditions to insist that the only way to cancel was to call them or write a physical letter to them. Maybe they've revived the email option or were forced to by ComReg although I'd be very surprised if ComReg actually did anything useful in this context. Although they did rap them on the knuckles a few years ago over their cancellation procedures although the ComReg notice doesn't really clarify the details of the transgression or the remedy as far as I can see...By the way, I read on a thread on boards.ie that you can cancel VM by sending an email to cancel@virginmedia.ie, so I tried it yesterday.
Today I received confirmation of cancellation (in 30 days) by text and email, and also an email to say they will be getting in touch shortly to confirm cancellation.
I wouldn't depend on the email cancellation option unless they confirm that it's still a valid option.How do I cancel?
You can cancel your contract by providing one months notice to Virgin Media via phone or alternatively, you can write to us at Virgin Media Ireland, Limerick Enterprise Development Park, Roxboro Road, Limerick.
I don't have a landline at all so they wouldn't have been able to check that in my case. Or do you mean the (possibly mobile) contact number on your VM account? I never had any problem using the same one every time.Looking across on boards it seems your phone number is the inquire identifier so if you had a second number it might be very easy to jump back and forth every year.
It looks like Vodafone have finally copped on and stopped trying to disadvantage existing customers and penalising their loyalty.VM require a month's notice to cancel (they told me this on the phone just now). Not sure when the service is shut down. I don't know how long you have to leave it to be considered a new customer, but I'd imagine it's a reasonably lengthy time for the system to work (for them).
The impression I got was it's whatever phone number was given upon sign up.I don't have a landline at all so they wouldn't have been able to check that in my case. Or do you mean the (possibly mobile) contact number on your VM account? I never had any problem using the same one every time.
Ok, that makes sense but it didn't cause me any problems last year. The only small complication was getting access to my new account online because only the old one was showing until I called them. The person that I dealt with was a bit confused until I explained that I had cancelled one service and then taken a brand new one out more or less immediately. Then they understood are made my new one available via the online portal. A couple of old ones remain accessible to see old bills etc.The impression I got was it's whatever phone number was given upon sign up.
I don't think that would work as you would then have two VM service packages at the same address and I don't think that they allow that?It would be interesting to see if you could sign up again say 25 days after the cancellation process started. Save you the hassle of a days disconnection. But I appreciate that can't make it too easy.
Hope they're still doing it in July when I'll be ready to go again unless fibre services become available in the meantime.If the discounted price wasn't good enough the €100 one-4-all voucher for being a new customers arrived a couple of days ago was the icing on the cake.
Well they delivered our new router before my old service stopped (ordered about 25 days after starting the cancellation process). Admittedly I didn't try the new router before my old account expired.I don't think that would work as you would then have two VM service packages at the same address and I don't think that they allow that?
I wouldn't hold my breath on the fibre anyway. There is another discussion to be had on how long it takes to rollout fibre. There is fibre on my street now - they put it in just before Christmas - but no word on when it will be usable from my perspective.Hope they're still doing it in July when I'll be ready to go again unless fibre services become available in the meantime.
It varies enormously, depending on the fibre provider (eir, SIRO or NBI), the delivery method (ducted or overhead strung cable etc), the competition in the area, the availability of installation crews and a lot of other intervening variables. When the fibre was pulled near our place in Cork, the service was available for order from the retailers within a matter of 3/4 weeks, and delivered very soon after that. From the time the rodders and ropers pulled the fibre through the ducts to the manhole outside our front door in Limerick it took over 15 months before the service was available to order from eir, Vodafone etc. The sales staff can give little information about forthcoming availability, but if you can get talking to someone in the background they will often have a better understanding of what’s involved and the likely timeline.There is fibre on my street now - they put it in just before Christmas - but no word on when it will be usable from my perspective.
Fibre was installed by Circet in the ducts about two years ago in my area but still no sign of retail service availability. And, as I've said before, I'm about 3km from Dublin city centre.I wouldn't hold my breath on the fibre anyway. There is another discussion to be had on how long it takes to rollout fibre. There is fibre on my street now - they put it in just before Christmas - but no word on when it will be usable from my perspective.
Fibre was installed by Circet in the ducts about two years ago in my area but still no sign of retail service availability. And, as I've said before, I'm about 3km from Dublin city centre.
From the time the rodders and ropers pulled the fibre through the ducts to the manhole outside our front door in Limerick it took over 15 months before the service was available to order from eir, Vodafone etc.
They eventually came back with an offer by text which I accepted. 50% off for 12 month contract so €30 per month for 250MB down fibre broadband.Just cancelled with Virgin Media there. Best they were offering were €15 pm off the €60 pm for a 12 month contract (Broadband only 250MB down). The new customer deal at twice the speed is €300 less (than my current plan) so €25 pm plus €100 Gift for All voucher so definitely worth the inconvience of a couple of days hotspotting off my mobile phone.
Just moved over to Pure myself yesterday, been with Vodafone for the last three years paying €30pm except for a €5pm increase during year twoGone with pure telecom for 30 euros a month saving 240 euros a year. Fingers crossed no major hassle and thanks for the tip about changing internet to old details.
Tried that yesterday morning as I was waiting for Pure to switch on my service and it didn't work for meMy broadband for the last couple of years is via 3 Mobile. I use my phone as a hotspot and have my PC tuned into
I have seen it mentioned and commented on another thread about utilities before but I really don't understand why companies don't have a policy of that you price jumps up to x price but if you renew online then you can get the good deal.Just moved over to Pure myself yesterday, been with Vodafone for the last three years paying €30pm except for a €5pm increase during year two
This year Vodafone wouldn't offer below €35pm so we switched to Pure
Speed with Pure is down slightly from 90 down to 72 but sofar I've not noticed any difference but I only had one day of usage
Pure say they can up the speed from 80 to 100 if need be but it might affect the stability of the service
So far happy enough except for that if I have a technical issue with service their only open office hours Monday to Saturday
but having said that I can't remember last when I've had an issue with my broadband!!
Tried that yesterday morning as I was waiting for Pure to switch on my service and it didn't work for me
While watching RTE news on the computer in 1080p and 720p it kept stopping to buffer but ran okay on 520p
But had no problem watching a movie in 4k on a streaming service or YouTube in 1080p,
Didn't try gaming as I know it won't work, I only get a down speed of 10Mbps in my house with my GoMo sim only package
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