Where does it say that the Ombudsman cannot name and shame?

Brendan Burgess

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[FONT=&quot]57CC.—The Financial Services Ombudsman shall ensure that investigations are conducted in private.[/FONT]

This is the only reference I can find in the act. The investigation must be conducted in private. The Act is silent on the publication of the finding.

PTSB made a claim recently that the Ombudsman ruled in its favour in all ten cases taken on the issue of buy to let mortgages moving from interest-only.

It would be very helpful to other complainants if the Ombudsman confirmed this and if they published the decisions.

They would presumably leave the names of the complainants out.
 
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