I was all set to migrate to UTVs clicksilver package when I decided to check with their support about the mechanics of the move and found out the following :
1) the free 3 month trial offer (and most others as far as I can tell) only applies if you have never had DSL enabled on the line. In fairness this is in the T&C but this is a pretty basic gotcha which deserves to be highlighted a little earlier in the process than at final signing-up stage
2) to migrate from eircom you need to cancel your existing provision with them, get a cancelation number, send that on to UTV with your application and then wait maybe 20 days for them to provision your new DSL service - not entirely seamless. This process (according to their support people) isn't in the documentation so I guess people probably only find this out after they have signed up.
The end result of this is that it is now not worth while migrating because the monthly savings will be negated for a long time by the €99 setup charge and the inconvenience of having to go through the downtime problem.
Has anyone gone through this (moving from an existing DSL provider) and found it to be easier than I imagine ?
z
1) the free 3 month trial offer (and most others as far as I can tell) only applies if you have never had DSL enabled on the line. In fairness this is in the T&C but this is a pretty basic gotcha which deserves to be highlighted a little earlier in the process than at final signing-up stage
2) to migrate from eircom you need to cancel your existing provision with them, get a cancelation number, send that on to UTV with your application and then wait maybe 20 days for them to provision your new DSL service - not entirely seamless. This process (according to their support people) isn't in the documentation so I guess people probably only find this out after they have signed up.
The end result of this is that it is now not worth while migrating because the monthly savings will be negated for a long time by the €99 setup charge and the inconvenience of having to go through the downtime problem.
Has anyone gone through this (moving from an existing DSL provider) and found it to be easier than I imagine ?
z