Hi,
I could reallly do with advice. Here's my story.
Bought a new couch from store up north in May as it was pound for euro. We only gave 300 euro deposit and told them we would collect couch end of June as that was when our house would be ready. They said they would hold onto couch till then as they had it in stores at the time of putting the deposit down. The only thing was we would have to wait ten weeks for our one seater recliner as that was not in stores at the time. We had no problem with that.
Got a call sometime in mid June to say we had better come up and pay rest of monies as the pound for euro offer was ending. Again we had no problem with that. We went up and paid. Got the keys for our house on the 10th of July so rang up and asked could they have our couch ready for collection on the 15th July. They said yes.
On Tuesday 14th got a call @ 7pm to say they had an audit on the 15th no one could collect or deliver from there warehouse. Was quiet annoyed at this but there was nothing I could do except ring my friend who was going up to Belfast next day to tell him he can't collect it.
Another call from the furniture company @ 10am on the 15th of July saying you can collect your couch at 1pm when audit was over. Rang driver again who happened to be up there to send him out to collect couch. He landed out there and guess what NO COUCH. As it turns out they had sold my couch that I had paid for in May that they had in stores. Was told by their very friendly staff that it was not their problem and he didnt have time to be dealing with this as he has customers (guess what I am a customer too).
So was promised the couch would be in 22nd of July and that they would deliver free of charge as they had messed up basically.
So 22nd of July comes and I get a call to say couch is there ready for collection. Reminded them that they had agreed to deliver it as it was orginally sold after me paying. Was told very politely again that they would not be delivering as we had gotten such a good deal for pound to euro.
Was fuming at this stage and after many calls (all my side as not one of my calls was returned to me) was told that i had 2 choices, collect my couch or get a refund.
At this stage I'm a good couple of weeks without my couch and I didn't fancy waiting another 10-12 weeks for another couch so told that friendly sales agent that i would be collecting my couch but would be going further to head office in England. He told me "do what i want".
Sent friend up there again yesterday to collect the couch and luck would have it his truck broke down half way up, so we tried again today. Sent another friend up and guess what, after getting a call to say last Wednesday our couch had arrived it never came in.
Rang the shop again fuming and he told me there is nothing he can do as its the manufacturers fault but they have sent down a 2 seater and 1 seater with my friend and that my corner unit will be in and ready in 10 weeks.
After spending 2,500 grand and all I'm gettin is 'its not our fault and they have other customers'. I'm really annoyed and need to know my rights as this has gone on too long plus they are an English company so dont know where to start.
Sorry for the long thread but ye now know what has happened.
Help someone please!!!!
I could reallly do with advice. Here's my story.
Bought a new couch from store up north in May as it was pound for euro. We only gave 300 euro deposit and told them we would collect couch end of June as that was when our house would be ready. They said they would hold onto couch till then as they had it in stores at the time of putting the deposit down. The only thing was we would have to wait ten weeks for our one seater recliner as that was not in stores at the time. We had no problem with that.
Got a call sometime in mid June to say we had better come up and pay rest of monies as the pound for euro offer was ending. Again we had no problem with that. We went up and paid. Got the keys for our house on the 10th of July so rang up and asked could they have our couch ready for collection on the 15th July. They said yes.
On Tuesday 14th got a call @ 7pm to say they had an audit on the 15th no one could collect or deliver from there warehouse. Was quiet annoyed at this but there was nothing I could do except ring my friend who was going up to Belfast next day to tell him he can't collect it.
Another call from the furniture company @ 10am on the 15th of July saying you can collect your couch at 1pm when audit was over. Rang driver again who happened to be up there to send him out to collect couch. He landed out there and guess what NO COUCH. As it turns out they had sold my couch that I had paid for in May that they had in stores. Was told by their very friendly staff that it was not their problem and he didnt have time to be dealing with this as he has customers (guess what I am a customer too).
So was promised the couch would be in 22nd of July and that they would deliver free of charge as they had messed up basically.
So 22nd of July comes and I get a call to say couch is there ready for collection. Reminded them that they had agreed to deliver it as it was orginally sold after me paying. Was told very politely again that they would not be delivering as we had gotten such a good deal for pound to euro.
Was fuming at this stage and after many calls (all my side as not one of my calls was returned to me) was told that i had 2 choices, collect my couch or get a refund.
At this stage I'm a good couple of weeks without my couch and I didn't fancy waiting another 10-12 weeks for another couch so told that friendly sales agent that i would be collecting my couch but would be going further to head office in England. He told me "do what i want".
Sent friend up there again yesterday to collect the couch and luck would have it his truck broke down half way up, so we tried again today. Sent another friend up and guess what, after getting a call to say last Wednesday our couch had arrived it never came in.
Rang the shop again fuming and he told me there is nothing he can do as its the manufacturers fault but they have sent down a 2 seater and 1 seater with my friend and that my corner unit will be in and ready in 10 weeks.
After spending 2,500 grand and all I'm gettin is 'its not our fault and they have other customers'. I'm really annoyed and need to know my rights as this has gone on too long plus they are an English company so dont know where to start.
Sorry for the long thread but ye now know what has happened.
Help someone please!!!!