Water2Buy

[kateLaila]

I have a reverse Osmosis System from this Company. Got an incorrect set of replacement filters. Have contacted the Company several times but get nothing but promises. Several weeks on now I am stuck as to how to replace my filters. Does anyone know if this Company has gone out of business ? I feel like I am just being fobbed off and they are deliberately selling sets of filters on 'deals' web sites knowing they do not fit the units. Anyone else have this experience with Water2Buy?

 

[water2buy]

Hi kateLaila

I'm representing water2buy.

Sorry that you are having trouble contacting us, and i apologies that you are not being taken care of. If you would like to email me the email address you placed the order with then I'll look up your order and contact customer service for you to find out what's going on. support@water2buy.com

I assure you that we are not out of business; we are very much in business so there's no excuse for not having your problem dealt with swiftly. Thank you for bringing this problem to my attention.

I'll wait for your PM and take action.