We recently purchased windows to the tune of 16 grand, I won't mention from whom.
We had to give two cheques the day we ordered, one a deposit and the other for the remainder of almost ten grand post dated to the 10th of Oct.
Anyway windows came, were put in, discovered three faults.
Contacted them immediately, came back resolved two of the faults but not the third, which was clear glass in a bathroom window.
Having contacted them numerous times since we gave them until the 10th to resolve the issue. They said they wouldn't be able to do so for 5-7 weeks!
So my husband stopped the cheque.
Was this the correct approach?
Will this encourage them to resolve the issue of have the opposite effect....ie leave us wait?
We had to give two cheques the day we ordered, one a deposit and the other for the remainder of almost ten grand post dated to the 10th of Oct.
Anyway windows came, were put in, discovered three faults.
Contacted them immediately, came back resolved two of the faults but not the third, which was clear glass in a bathroom window.
Having contacted them numerous times since we gave them until the 10th to resolve the issue. They said they wouldn't be able to do so for 5-7 weeks!
So my husband stopped the cheque.
Was this the correct approach?
Will this encourage them to resolve the issue of have the opposite effect....ie leave us wait?