Warranty

Hi,

I have a GPS from Aldi. It stopped working a couple of months ago. Medion has sent me a letter and they would want me to pay for the repair cost if I accept the estimate

Their comment states:’ Defective electrical component/module (LCD section). The display of your device has been damaged by an extraneous cause (drop, pressure, or the like). Such kind of damage is not covered by our warranty. A free repair within the limits of our warranty is therefore not possible. Note: Please be advised that a broken display may also effect deeper layers behind the front panel and may not necessarily result in a breakage of glass.'

It is a touch screen GPS. When I sent to them, there was obviously something wrong with the touch screen. Albeit the screen was in perfect conditions. They have covered themselves by highlighting this in the letter.

What can I do next?

It gets better. They have just sent me a picture via email today. The screen is broken (it wasnt before). The date on the picture 2005.

Two weeks ago, I got a parcel from Medion. It was a router. I contacted them to let them know that I got the wrong parcel. I have never bought a parcel. They havent even contacted me to return it. So somewhere someone is missing a router.

That's their reply now:

In the light of all what has happened. I have requested that our repair provider remove the quote.

Your repair will now be done under warranty.

Please accept our sincere apologies for this inconvenience.

Kind Regards

This feels like a saga. I dont know what they are going to come up with next

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