Hi all, I would eb interested in your opinions on the following:
My friend's expensive watch (Raymond Weil) stopped working. She took it to our local jewellers (did not buy it there). They said it was not a new battery that was required and sent it to their technician to be repaired. A week later it was returned in working order, cleaned and given "a complete overhaul". On the end of her docket the owner of the shop wrote "Guaranteed for 12 months". She paid 30euros.
The same afternoon that she collected it, the watch fell off her wrist whilst wearing it! Noting damaged bar that the pin had fallen out. SHe returned to same jewellers where she was told that as they do not stock Raymond Weil watches, they would not have a pin to replace it with.. fair enough. She was directed to another place in the same town that stocks them and they informed her it would have to be returned to Raymond Weil to be repaired.
She returned to the orignal jewellers that carried out the service, overhaul and cleaning on the watch with her 12 month warranty/ guarantee they had issued to her 24hrs previously, requesting that they return it for her.Their response was evasive and they said they would ring her once they checked with 'the owner'.
Should the repair be covered under their warranty as given? Or, is it just 'one of those things' that sometimes happens and cannot be foreseen? She had no problem whatsoever with the strap / pin on this watch before their 'repair' service. Opinions welcome, thanks.
My friend's expensive watch (Raymond Weil) stopped working. She took it to our local jewellers (did not buy it there). They said it was not a new battery that was required and sent it to their technician to be repaired. A week later it was returned in working order, cleaned and given "a complete overhaul". On the end of her docket the owner of the shop wrote "Guaranteed for 12 months". She paid 30euros.
The same afternoon that she collected it, the watch fell off her wrist whilst wearing it! Noting damaged bar that the pin had fallen out. SHe returned to same jewellers where she was told that as they do not stock Raymond Weil watches, they would not have a pin to replace it with.. fair enough. She was directed to another place in the same town that stocks them and they informed her it would have to be returned to Raymond Weil to be repaired.
She returned to the orignal jewellers that carried out the service, overhaul and cleaning on the watch with her 12 month warranty/ guarantee they had issued to her 24hrs previously, requesting that they return it for her.Their response was evasive and they said they would ring her once they checked with 'the owner'.
Should the repair be covered under their warranty as given? Or, is it just 'one of those things' that sometimes happens and cannot be foreseen? She had no problem whatsoever with the strap / pin on this watch before their 'repair' service. Opinions welcome, thanks.
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