rang them up today and said i want to cancel. they connected me with someone who asked why i want to cancel. i said i have been talking with someone few weeks ago (which i did) and asked for a free box so i could record my stuff as im busy during the day and cant watch all the good programs, so theres no point to have sky any more. he offered free sky+hd box, free installation and 25% off from my monthly payment for 12 months. so i was happy about that (it will be only 20 euros a month then) and will get a new box installed in a week. so if you are thinking u have been a good customer and want a reduced rate, u should want to cancel your subscription. sure u will get a discount.