Waiting for Furntiure - what are my rights?

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square1

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I (not so recently) bought furniture in At home with Clerys. I was told at the time that the the items I purchased were out of stock and would take 8 weeks to get back in. I agreed this was fine but if it were going to be any longer I did not want to buy them as I did not want to wait that long. I was assured that it would be eight weeks however the shop assistant said at the very worst case it would be 16 weeks though this was extremely unlikely. I said again I did not want them if this was to be the case. On the invoice I received it said to be delivered in 10 weeks - need to confirm with customer. This all happened 22 weeks ago. At this stage I have been in touch numerous time and been informed that and I quote will 'definitely definitely definitely have it next week' at least 4 times. At the moment the stock room manager is on holidays so apparently they cannot track any of their stock for the next two weeks, which will bring it up to 24 weeks, 3 times the amount originally quoted. I really like this furniture and having waited this long do not want to cancel the order, however I am wondering am I entitled to be compensated by the company in any way due to the excessive wait, bearing in mind 10 weeks is what is quoted on the invoice?

Thanks
 
Hi Square1

The shop may well decide to offer you a token as a goodwill gesture for the delay - if you ask them.

Marion
 
I had a similar issue with cleary's - in Blanchardstown.

When I finally cancelled the order - I went back into the shop to do this - the manager on duty didn't even attempt to apologise, was a shrug. (with "am I bothered...do I look bothered" attitude). So wouldn't hold your breath for any goodwill gesture. - Suggest writing a letter to the store and head office explain situation and ask for some token of goodwill and see what happens.

BTW - I then saw the same item in the window during the Jan sales - the original price had been increased, although sale price was slightly lower than what i'd ordered it at, it wasn't the massive savings they touted - beware.

I did take it to advertising standards or some consumer crowd - but had no proof - wish I had kept the order ticket, and the store talked out of it.

Will never go back
 
In relation to the price on "sale goods", to allow the sale price, the law states that the goods have to have been on sale at the higher price for a period of 28 days in the proceeding year.

Hence, the prices are artificially raised up from 1st December to end December, as nobody buys during that month, so that it can be dropped again on 28th December, when sale starts.

So something which cost €600 all year may rise to €1,000 during high price season, to be put back to €600(or slightly less) to make it look like there is a massive saving of €500, when in fact there is not
 
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