volume button won't work on sky remote?

hi,

does anyone know why the volume button wouldn't work on a sky + remote. we got it installed the other day and the volume button doesn't work at all. i asked my mum who also has sky and her's doesn't work either and never has. Anyone know anything about this?

You have to set up your sky remote control to operate your TV. Some TVs don't have codes - see here. Google sky TV codes and you should be able to find your code if it exists for your TV.

Mine is the same, i was told that you have to get it done by the service engineer at install time.

one of the sky setup options is for remote control setups. on screen instrutions. if you exact model is not list choose a similar one. should work fine.