My vodafone no has been unable to receive calls since Christmas from other networks 085,086 etc and landlines. I don’t even get a missed call from the nos trying to contact me so people have been assuming I’m just not taking their calls or getting back to them.
About 2 weeks ago Vodafone eventually found out what was happening and that there was a problem with routing calls to my 087 number. I’ve had to call them about ~10 times since I first noticed the problem. Repeatedly they promise to call me back the next day or an agreed day with an update but not once have they fulfilled their promise. After 3 months of being more than patient, being asked the same questions every single time I call, having SIM replaced etc I asked to speak to a supervisor last night. I was told then that the problem with 086 is now resolved but I still can’t receive landline calls. At the moment I’m trying to buy a house so this is an even bigger problem now than at any other time. The supervisor offered me 60 euro (3 months line rental) as a credit on my account. Should I accept this or can I take this further someway. My phone has been basically useless for 3 months and I see 60 euro as a paltry amount to compensate me for this.
About 2 weeks ago Vodafone eventually found out what was happening and that there was a problem with routing calls to my 087 number. I’ve had to call them about ~10 times since I first noticed the problem. Repeatedly they promise to call me back the next day or an agreed day with an update but not once have they fulfilled their promise. After 3 months of being more than patient, being asked the same questions every single time I call, having SIM replaced etc I asked to speak to a supervisor last night. I was told then that the problem with 086 is now resolved but I still can’t receive landline calls. At the moment I’m trying to buy a house so this is an even bigger problem now than at any other time. The supervisor offered me 60 euro (3 months line rental) as a credit on my account. Should I accept this or can I take this further someway. My phone has been basically useless for 3 months and I see 60 euro as a paltry amount to compensate me for this.