Vodafone direct debit

S

Stapeler

Registered User
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Hi.
I purchased a Vodafone 3G modem in Carphonewarehouse in September, used it for four days and it didn't work very well in my area. 'Returned it after 6 days (within the 14day period as per terms & conditions). Carphonewarehouse didn't send Vodafone cancellation datails so Vodafone send me two bills. Eventually after mush frustration got it sorted out in November.
Today I receive a bill for €112 for the same account. Spoke with Vodafone who maintain I've been making calls with the modem for the past few months (was returned to shop in Oct). I reckon the shop sold the sim pack but details are still attached to me.
What are my options? after the last episode I dont have the energy to deal with them...Can I cancel the direct debit and let them sort it between themselves. Any ideas appreciated.
 
You could try ringing www.comreg.ie although I found that they were not interested in a handset query/problem, service/line provided by Vodafone only seemed to be their cup of tea.

http://www.nca.ie/eng/ might help but they promised to get back to me in about a year's time when I lodged a complaint about Vodafone.
 
In my experience Comreg are a total waste of time for any sort of consumer complaint and the NCA would be a much better bet.
 
Update: After several phone calls and letters to Vodafone I received no response from them. I then received a letter from a debt collection company offering to send "People" to my house and take some of my stuff!!! After another couple of calls to Vodafone I found somebody who actually went out of their way to help, they investigated and then credited my account and called off the collection agency.
Thanks for your inputs.
 
Stapeler said:
Update: After several phone calls and letters to Vodafone I received no response from them. I then received a letter from a debt collection company offering to send "People" to my house and take some of my stuff!!! After another couple of calls to Vodafone I found somebody who actually went out of their way to help, they investigated and then credited my account and called off the collection agency.
Thanks for your inputs.
Click to expand...

I hope you got an apology from them as well.
 
ClubMan said:
In my experience Comreg are a total waste of time for any sort of consumer complaint and the NCA would be a much better bet.
Click to expand...


I don't agree that they are a waste of time....On two occasions I have had a frustrating time with BT. On both occasions when I involved Comreg, action and activity on resolving my issue was definitely fast tracked and resolved.
 
Glad to hear that. My experience with them and that of others that I have heard from is totally negative though.
 
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