I'm a PAYG customer with vodafone, last week I used my cherry points to buy €30 credit. On average I spend between 20-30 a month on call credit. Less than week after getting my credit it ran out. At the moment when you top up by €30 or more you get free calls and texts to vodafone numbers.
I called vodafone regarding the speedy use of my credit and said i assumed i hadnt gotten my free txts and calls and that nowhere on their website does it say you dont get this if you use your cherry points. I was told someone would call me back in 24 hours. I rang again 72 hrs later and I was told that you can't use cherry points to top up only to buy credit and you only get free calls and texts if you top up?? I said I had topped up and the guy spoke to me as if I was a child and said you have to top up with a credit card or prepaid voucher; I hadn't I'd bought credit.
Before I take this further am I missing something surely, topping up and buying credit are the same thing?
I called vodafone regarding the speedy use of my credit and said i assumed i hadnt gotten my free txts and calls and that nowhere on their website does it say you dont get this if you use your cherry points. I was told someone would call me back in 24 hours. I rang again 72 hrs later and I was told that you can't use cherry points to top up only to buy credit and you only get free calls and texts if you top up?? I said I had topped up and the guy spoke to me as if I was a child and said you have to top up with a credit card or prepaid voucher; I hadn't I'd bought credit.
Before I take this further am I missing something surely, topping up and buying credit are the same thing?