Virgin Media Ireland | [broken link removed] |
Mr Tony Hanway | CEO |
Tony.Hanway@virginmedia.ie |
Thank you for that. I will e mail him today. I note that using the other route of issuing a complaint your e mail will disappear without you getting a copy. My father is up the walls over this. He has medical issues and with being in lockdown he needs his tv and broadband. Appalling that customer service has deteriorated so badly in these times. He is a loyal customer for over 10 years.
Well he will be paying no fine. He is a 79 year old pensioner and doesn't need a credit rating. He didnt ask for a phone package as he has a mobile phone. He never agreed to a higher payment as his package was already 80 euro or more a month. For a person living alone that is enough. He has tried on multiple occasions to contact them by phone and chat. He is not the one in the wrong and has a ten year plus track record of payments.
Just an update to say thank you for all of the advice on here. We were contacted yesterday and again today by a customer service manager who is sorting the matter out. HD box will be delivered Saturday. No fee for November and a 9 month package agreed. Hopefully all will go according to plan. Is it possible to reactivate a direct debit or do you have to go to the bank ? I’m very glad it’s sorted and it seems the email and complaint was the best route to follow. Thanks again to everyone on AAM.
This will be done by VM. You agreed to it (verbally) on the phone I'd say without realising it by accepting the deal. Did you get an answer off the CEO by means of a person acting for them ? Just curious.Is it possible to reactivate a direct debit or do you have to go to the bank ?
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