I have Family Plan Plus from VHI and it clearly states in the brochure that my newborn is covered for free until my next renewal date.
I had a baby last year and while I was in the hospital I filled out a claim form for VHI. It already had my details on it, I just had to check and sign it. VHI covered all my maternity costs and sent me a detailed breakdown of costs.
I made a claim a few weeks ago to cover GP visits etc all of which are covered by Family Plan Plus but have just been told that my baby was not covered as I never informed VHI he had been born. I presumed the details were on the form I signed in the hospital.
I know I should have checked, but straight after giving birth its not on your priority list! I'm really annoyed that VHI never told me I had to contact them. I specifically got this plan to cover GP visits and other extras. They now tell me I should have informed them within 13 weeks of my baby's birth. It doesn't say this anywhere on any paperwork I have from them and I can't find it on the website.
Is there any point in me pursuing this matter or is it just a misunderstanding on my part?
I had a baby last year and while I was in the hospital I filled out a claim form for VHI. It already had my details on it, I just had to check and sign it. VHI covered all my maternity costs and sent me a detailed breakdown of costs.
I made a claim a few weeks ago to cover GP visits etc all of which are covered by Family Plan Plus but have just been told that my baby was not covered as I never informed VHI he had been born. I presumed the details were on the form I signed in the hospital.
I know I should have checked, but straight after giving birth its not on your priority list! I'm really annoyed that VHI never told me I had to contact them. I specifically got this plan to cover GP visits and other extras. They now tell me I should have informed them within 13 weeks of my baby's birth. It doesn't say this anywhere on any paperwork I have from them and I can't find it on the website.
Is there any point in me pursuing this matter or is it just a misunderstanding on my part?