thanks Jem. I thought it should be 13.5%, but when I asked the girl at reception who was doing up the invoice, she said no, 21% was right. Thought I had better be sure of my facts before agueing. Have to take it back on Thursday to get a part fittted, which will take another hour's labour, so don't want to get caught a second time. I understand that there will be 21% VAT on the part (should be approx 57 euro in total for the part), and another hour's labour at 72 euro per hour ex VAT. In my understanding, total per hour for labour, including VAT should be 81.72, and not 87.12 euro as I was charged last time.
thanks.