UPS Charging system

S

shipibo

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A Chairde,


I received a parcel from US, it was delivered by UPS, they delivered to a colleague who signed and they left.

1 month later I received a letter staing I owed 58 euro, and a late payment fee of 5 euro ... , I received no invoice of charges, or on delivery there were further charges needed.

I have no issue paying customs etc .., but the late handling charge is a bit rich , as I was never informed of charges in the first place....

Any comments .
 
crumdub12 said:
A Chairde,


I received a parcel from US, it was delivered by UPS, they delivered to a colleague who signed and they left.

1 month later I received a letter staing I owed 58 euro, and a late payment fee of 5 euro ... , I received no invoice of charges, or on delivery there were further charges needed.

I have no issue paying customs etc .., but the late handling charge is a bit rich , as I was never informed of charges in the first place....

Any comments .
Click to expand...

Exact same thing happened me about 3/4 years ago.

Long long story.

Basically UPA paid Customs and Excise and VAT on the item coming in (4 t-shirts). I got the bill at least 3 months after the t-shirts had arrived though. I went to the then equivalent of what is now the National Consumers Agency who referred me to some European equivalent who are on O'Connell Street in Dublin. They kicked up a fuss saying that I never asked the charges to be paid on my behalf as well as the fact that the company I bought the t-shirts off never stated that I may be liable for further charges, and the whole thing dragged on for about a year (though it didn't cost me anything).

In the end I ignored the bill and they never came looking for it. However, I had a pal who ignored the bill as well and they came after him.
 
Go raibh maith agat a Chara,


I don,t mind paying money I owe, but I think this is sharp practice, and will check out the crowd you mentioned.


BTW, when you say come after him, do you mean get a debt collecting agency involved, try to blacklist him credit wise etc ...
 
staying with UPS...

I had them collect and deliver a package from one address in the republic of ireland to another address in the republic of ireland

next day the "collection request number" showed the parcel was never collected, so I organised another courier

three months later they charged my credit card, I sent them an email via their online contact form, and a woman in their dublin office rang me but was unable to talk to look up the transatcion unless I could provide a "tracking number"

I sent them a letter asking for a refund, to some industrial estate in dublin, and got no reply, eventually I had to get my money back by asking my credit card company to perform a chargeback
 
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