UPC, problems with hanging Cables

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Redshoes

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I lost TV and internet the other day for 24 hours where I live in Dublin 4 and found out that the UPC cables that supply service on our road hang from house to house and a builder accidentally cut into the UPC Cables. I just assumed that cable for the internet/TV ran underground. The issue for me is, this is going to happen again because they are remodelling like crazy on my road and it's just a matter of time before another builder does the same thing. Also, I have read that you cannot get fiber when the cables are hanging rather than underground because fiber is too delicate for weather conditions etc.

My question is this, when you go to the UPC site it says on their ads 240mbps (which is fiber) however, there is no fibre on my street, so I'm paying full wack for something I'm not getting,
Do I have any options at all?
 
The ads will say, as they always do "up to whatever speed with a big number we randomly pick. T&Cs apply, no speed guarantees." Check your contract. "Someone", previous owner perhaps, agreed to let Horizon or whoever string the unsightly wires years ago from house to house (works fine with terraced houses, not so good with semis or detached houses).

Who is responsible if your signal goes? The builder, the house owner, the cable company? Only your contract can tell you I guess.
 
The UPC website has a page which tells you whether fibre is available on your street. It looks like you either do not have it available on your street and/or you are still using the bog standard coax. You should send a complaint on to their facebook page directly on their wall and see what they say.
 
UPC, like all providers, AFAIK, do NOT run fibre to the house but rather to the kerb.

Which means to their local distribution case/cabinet and coax from there to the customer, so whether your supply cable is overhead or underground is no indication of what type of service you are receiving.
 
You are misunderstanding what I said. The UPC fibre on my road runs from house to house along the under part of the roof line, and then the cable hangs freely as it moves from one house to the next. If I could upload a photo I would.
 
The cable running from house to house is perfectly capable of 240 MB .The issue is that your area has not been upgraded.
(My parents live across the road from the Four Seasons and had to go to eircom for broadband)
 
Redshoes said:
You are misunderstanding what I said. The UPC fibre on my road runs from house to house along the under part of the roof line, and then the cable hangs freely as it moves from one house to the next. If I could upload a photo I would.
Click to expand...

Please read my former reply. I am not misunderstanding. I am pretty sure that the hanging cables are coax cables. Fibre does not run from house to house. FACT.
 
SparkRite said:
Please read my former reply. I am not misunderstanding. I am pretty sure that the hanging cables are coax cables. Fibre does not run from house to house. FACT.
Click to expand...

Exactly, and that's why it's called 'fibre to the cabinet'.
 
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