Unsatisfactory service from Sky-can I get out of contract?

Hi,

I'm having wicked difficulty getting Sky to take away they're dish and box. I've only been hooked up a month but have had three breakdowns! So I'm just sick to death of having to ring them up etc. then waiting for a week for a Sky Guy to comeout and sort the problem.

I rang them up today after another breakdown and asked them to take the dish etc. away. They say Im contracted to them for 12 months, which I realise I've signed up to, but I never signed upfor this "service"!


Any idea's on how I'm going to get them off my roof?

WillPat

Re: Sky

Hi

Welcome to AAM. Please take the time to familiarise yourself with our Posting Guidelines, especially this one on . I have edited this one to make it more relevant.

If they are not providing a satisfactory service, visit the [broken link removed] to appraise yourself of your rights. Ultimately you may have to take a case to The Small Claims Court.

WillyPat said:

Hi,

I'm having wicked difficulty getting Sky to take away they're dish and box. I've only been hooked up a month but have had three breakdowns! So I'm just sick to death of having to ring them up etc. then waiting for a week for a Sky Guy to comeout and sort the problem.

I rang them up today after another breakdown and asked them to take the dish etc. away. They say Im contracted to them for 12 months, which I realise I've signed up to, but I never signed upfor this "service"!


Any idea's on how I'm going to get them off my roof?

WillPat

Click to expand...

Hello Willypat,
I am sorry to hear you are having a poor time with your Sky. I am in the same boat so please update us on how you get on. Myself and my husband will be divorced by the end of the year if we have another argument about the sky.

Hi WillyPat

You have not been provided with the service to which you contracted. You have a system installed that clearly does not work. You did not make a contract to have a faulty service.

You should inform the installers of your rights under the Sale of Goods and Supply of Serivces Act 1980. The following quote is from ODCA:

2. CONSUMER RIGHTS WHEN BUYING OR CONTRACTING FOR SERVICES.

A contract exists between a person who supplies a service and the consumer who pays for it.

The consumer is entitled to expect:

1) That the supplier has the necessary skill to provide the service.
2) That the service will be provided with proper care and diligence
3) That materials used will be sound and that goods supplied as part of the service will be of merchantable quality.

Click to expand...

You should ask to speak with a manager and follow up with a letter outlining your case. I hope that you will find a satifsactory solution to your problem, but in case you need to go to the Small Claims Court you should look at these 2 links.

Small Claims Court

Enforcing a Small Claims Court Judgment

Marion

By any change is it a sky plus box? If so, there is a one year warranty - ask them for a replacement.

Also had problems with Sky - on the fourth call out, they eventually changed a part in the dish (free of charge as was under warranty), which was causing all of the problems.

I left Chorus to go to Sky thinking it couldn't possibly be any worse.
I was wrong.

I thought about going back to Chorus but that would just hurt far too much, sorting out Sky and going back to that crappy service where the picture froze and pixellated all the time.

At the last count I had received 27 letters from Sky - welcoming me to their service or asking for direct debit details (which I had to send three times).

I have spent hours (literally) on the phone to them.

Taken 3 days off work - when the engineer either didn't show or gave me duff information. ("No way, definitely can't install Sky if you have broadband. " !!)

They managed to set two accounts up and cancelled the wrong one that was associated with my working card.

After they overcharged me, they credited the wrong (cancelled) account with the sterling amount (but in euros). Took an hour for me to explain that one to them.

Promised phone calls from Sky supervisors to me, never made.

I could go on..........and on.... and on.......

Sky is OK until something goes a little bit wrong and Sky people get involved - they seem incapable of sorting anything out.

Good luck with sorting your mess out. Let us know how you get on I may be doing the same soon enough.

Thanks for the replies.

I suppose I'll just have to spend another couple of hours on the phone to some incoherrent scottish woman (probably a Rangers fan).

Will let ye know how it pan's out.

WP

The small claims court cannot help you as sky has no registered office in Ireland. Any judgement would be impossible to enforce outside of the state.

bond-007 said:

The small claims court cannot help you as sky has no registered office in Ireland. Any judgement would be impossible to enforce outside of the state.

Click to expand...

Good point. Looks like most of my advice is irrelevant.

You may be able to take a case against them in the [broken link removed]. (I'm not sure if people who are not UK resident or a UK citizen can take a case in the UK).


WillyPat: it is irrelevant that the Sky Rep you were speaking to was a Rangers fan or indeed an Ayr Utd fan, so lets just leave it at that.