O
OxO
Guest
I dont know if this should be under the Banking topics, but I am absolutely fuming, so here goes.
My sister lives with her partner and they are not married but have a lovely two year old girl. About two weeks ago she got a letter addressed to herself from Ulster Bank about opening a savings account for the baby. She thought it was a great idea for the future so went down to the branch in Clondalkin with what was requested in the letter (ie, her passport, a utility bill(in the name of her and her partner) and the babys passport and €25 to open the account.
The cashier refused to open the account for her as her and the baby's surname were not the same. He said to her "I dont think I can do this. Your name is not the same as Katies". She said she was made to feel two inches tall and the more she thought about it at home, the more upset she became.
Probably to humour her, her partner took two hours off work and went down and left in his ID(same surname as baby)
Two weeks later, having heard nothing she called back in only to find her partners ID had not been matched to her earlier application which was still in the awaiting ID box. The original cashier was on holidays but she told a different girl what had happend previously. She said "He never said that, did he?" and proceeded to open the account, but still said she would need to locate the father's ID.
When she told me what had happened I was absolutely fuming. Who should she complain to. Has anybody else come across anything like this. Surely in this day and age, it is accepted that all couples might not be married before the patter of tiny feet come along. What if she was a single mother and not living with the father. Would that mean that she could not have had an account for the baby. Surely this is discrimination?
My sister had brought all the relevent ID requested by Ulster Bank to open the account. The utility bill she brought was in the name of her and her partner. Furthermore, the Ulster Bank letter had stated that grandparents, etc, could open the account on behalf of the child, so these would obviously not have the same surname.
I would appreciate any comments either way.
Thanks.
OxO
My sister lives with her partner and they are not married but have a lovely two year old girl. About two weeks ago she got a letter addressed to herself from Ulster Bank about opening a savings account for the baby. She thought it was a great idea for the future so went down to the branch in Clondalkin with what was requested in the letter (ie, her passport, a utility bill(in the name of her and her partner) and the babys passport and €25 to open the account.
The cashier refused to open the account for her as her and the baby's surname were not the same. He said to her "I dont think I can do this. Your name is not the same as Katies". She said she was made to feel two inches tall and the more she thought about it at home, the more upset she became.
Probably to humour her, her partner took two hours off work and went down and left in his ID(same surname as baby)
Two weeks later, having heard nothing she called back in only to find her partners ID had not been matched to her earlier application which was still in the awaiting ID box. The original cashier was on holidays but she told a different girl what had happend previously. She said "He never said that, did he?" and proceeded to open the account, but still said she would need to locate the father's ID.
When she told me what had happened I was absolutely fuming. Who should she complain to. Has anybody else come across anything like this. Surely in this day and age, it is accepted that all couples might not be married before the patter of tiny feet come along. What if she was a single mother and not living with the father. Would that mean that she could not have had an account for the baby. Surely this is discrimination?
My sister had brought all the relevent ID requested by Ulster Bank to open the account. The utility bill she brought was in the name of her and her partner. Furthermore, the Ulster Bank letter had stated that grandparents, etc, could open the account on behalf of the child, so these would obviously not have the same surname.
I would appreciate any comments either way.
Thanks.
OxO
