So Ulster Bank were to write to customers in March regarding the redress process.
As my account was not immediately restored upon being noted as an impacted customer, because the account is currently with an alternative bank, I wrote to their head of remediation in early March.
I was inquiring as to when the redress process would start as it was now March and what the plan was to take back my mortgage from the current bank as this should have been enacted upon recognising that I was an impacted customer.
Reply yesterday - back to the PFO style 60 day letters - saying that that investigation is ongoing and they will update within 60 days - no sign of redress or sorting out the situation - I, needless to say, was absolutely livid so have replied back today. I have also copied the letter both to the Finance Committee and the Central Bank to let them know of further delays in what Ulster are saying publicly.