Going through marp second time with ulster bank,the first time was a horrendous experience , was expecting more of the same today but the lady I was talking to was more like a counselor than a employee of ulster bank. she told me she was feeling my pain and was concerned the I made to many cutbacks and suggested that I could decide what I could pay monthly and something special was happening in 6 months time that would improve my situation. I said I would continue paying the same amount . When I said that I was a bit surprised by her concerns for my welfare she became a bit annoyed at me questioning her sincerity . Could someone tell me what Ulster bank real motivation is.I got a sick feeling that this woman is reading off a script and is trying to manipulate me to go in a particular direction that won't end up in my best interests.