ULSTER BANK has said it is to open many of its branches on Saturday as part of a programme aimed at improving customer services.
The bank has said it will not close any of its 236 branches and has promised to strive to ensure customers wait less than five minutes when queuing in branches.
It said its performance in meeting 15 new customer commitments will be monitored by Deloitte and the results of the surveys will be publicly available.
“We’ve listened to thousands of consumers, taken on board their suggestions and responded with these commitments which we hope will begin to address many banking concerns,” said Mike Bamber, chief executive, retail markets.