The Minister for Communications was quoted recently as saying “there is really is no excuse for not having a TV Licence for your home”. Except, apparently, if you pay your fee by direct debit and An Post don’t bother to send one out to you.
Last year I started a direct debit arrangement from my credit card to pay the TV licence. My licence expired at the end of August and they deducted payment from my credit card on 2 September but as yet no licence has arrived.
A phone call a number in Birr two weeks ago, provided as the contact point on the confirmation of our direct debit arrangement, yielded a response to the effect of 'It'll just be going out in the post now, there's a bit of a delay in getting them out.' I emailed An Post and RTE last week but got no replies from either. A phone call to a different part of the An Post sponge yesterday got a reply to the effect that ‘they don’t seem to be getting them out’ and a promise that a duplicate licence would issue by Wednesday (No, I don’t care what happened to the original although maybe someone should. After all it is a document with a value of €150. )
Naturally it is a tad annoying that one hundred and fifty euro has been added to my credit card bill without delivery of the licence. I have other direct debit arrangements for phone and electricity and can think of no instance where a charge was made before written notification was received. Obviously direct debit arrangements are more efficient for everyone, but if the goods are not delivered then trust in the system breaks down. And bear in mind that An Post are promoting themselves as a bill pay service. At this stage I’m sorry I gave them my credit card details.
Has anyone else had problems with direct debit payments to An Post?